Last updated: October 18, 2026
At Unpain Clinic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our clinic.
We collect information that you provide directly to us, as well as information that is automatically collected when you use our services.
When you book an appointment, register for a consultation, or contact us, we may collect your name, email address, phone number, date of birth, mailing address, and insurance information.
To provide you with the best possible care, we collect health-related information including your medical history, current symptoms, treatment records, diagnostic results, and any other information relevant to your pain management treatment.
When you visit our website, we automatically collect certain technical information such as your IP address, browser type, device information, pages visited, and referring URLs.
We use the information we collect for the following purposes:
We do not sell your personal information. We may share your information in the following circumstances:
We implement appropriate technical and organizational measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
We use essential cookies to run the site. Optional measurement stays off until you choose it in Cookie settings.
These remember settings such as your selected clinic, language, theme and cookie choice. Connection information is also processed to deliver and protect the site.
Mapbox powers our clinic finder and loads automatically on the Locations page, including when optional tracking is off. It receives your IP address, browser details and map requests to deliver the maps, secure the service and measure billable usage. This information may be processed in the United States. We disable optional map performance metrics. The nearby-clinic feature uses your device location only when you request it and allow browser access. Mapbox privacy policy
Website statistics measures page visits, meaningful clicks, active time on pages and video viewing. Statistics and visit history also links broad page sections and playback measurements to your contact record after a successful enquiry or subscription form. Job applications do not start this browsing history. Form answers, symptoms, appointment reasons and detailed page URLs are excluded from measurement. These records should not be considered anonymous.
Use Cookie settings at any time to change your choice. Your preference is stored for up to one year; the browser connection to your contact lasts up to 30 days. Withdrawal stops future optional tracking and clears that connection, but does not automatically delete records already received. Global Privacy Control overrides permission for optional measurement. Cookie choices do not subscribe you to emails or texts.
Google Analytics 4 provides website statistics. GoHighLevel stores visit history and playback measurements with your enquiry. These providers receive connection information, including your IP address, and may process it outside Canada. Their processing is described in the privacy policies at policies.google.com/privacy and gohighlevel.com/privacy-policy.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us at:
Unpain Clinic — Privacy Office
info@unpainclinic.com